Social tariffs

Could you be saving money on your broadband bill?

The government recognises that people are worried about their household bills and is working with providers to offer social tariffs to those struggling to afford broadband or phone services.

Social tariffs are discounted broadband and phone packages for those on low incomes.

Who is eligible?

If you or someone in your household claims Universal Credit, you could switch to any of the tariffs available.

Some providers also include people on other benefits such as Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance, and Income Support. The person receiving the benefit will need to be the main person on the contract.

How to apply

First, check if your current provider offers a social tariff. The Ofcom website has a list of all of the tariffs available now.

You can apply for most tariffs online or call your provider and ask to switch. If your provider doesn’t offer a social tariff, you can switch to one that does. Read Ofcom’s guide to switching broadband to find out more.

Useful links

The government’s Help for Households campaign page has more information about cost of living support including a page about help with household costs.