Making the most of your connection – Broadband connection problems
Broadband connection problems
Call your ISP to identify if there is anything that the ISP, or an alternative ISP, can do to improve your fixed line connectivity; you should now be able to tell them
1. | The problem has occurred in the past | Yes / No |
2. | I’m using the same systems that I have previously | Yes / No |
3. | I’m trying to connect to a system that needs me to send large amounts of data. | Yes / No |
4. | I’ve identified that there isn’t a problem with my WiFi causing this issue in the house. | |
5. | I’m already on what is considered to be the best broadband package | Yes / No |
If at the end of this you are already contracted for the best fixed-line service, there is nothing that the ISP can offer to improve throughput and you are still struggling, the only short-term option is to use mobile network coverage as either an alternative or as an added source of connectivity.