Making the most of your connection – Assessment


If you are working at home now and sense that your broadband connection is no longer delivering enough capacity or feels as though it’s slowed appreciably recently, there are a number of things that you should do before calling your Internet Service Provider (ISP).

Firstly, if you’ve home worked before, have you seen this problem occurring during peak hours, like in the evening when many people stream services and use the internet heavily? Are you using a videoconferencing system (Microsoft Teams, Zoom, etc) when the problem occurs? If yes, bear this in mind for later.

It will also help you to understand what working at home entails and how your home work usage might differ from your normal “domestic” use.

Do you know if the systems that you are using

  • simply require you to have access to the internet to access email, browsing, videoconferencing or
  • require you (and your computer) to connect to a remote facility or a system in your office to use specific systems or software

If it is the latter, and you haven’t used this solution before, then this is may be contributing to the problem.

Even if you’ve had connection problems before, the problem may well be in your home and relate to the WiFi coverage in the house, rather than the speed of the actual connection being provided to your property.  Remember, a network is only as fast as its slowest point.

If the computer you are using is connected to the home router directly by an ethernet lead (a cable directly between your computer and the router) then WiFi isn’t the problem and you can move straight to Investigate broadband connection.  If there’s no physical connection to your router, then go here to Investigate WiFi.

Note:  Information on the following pages is intended to offer some basic help in optimising your connection  – please see the site Disclaimer for more info.

COVID-19 Info

Whilst measures to contain COVID-19 continue to evolve, CDS will attempt to maintain a Business As Usual approach, though there may be some unavoidable impact on our ability to respond to queries.