Universal Service Obligation (USO)

On the 20th March the new Universal Service Obligation (USO) was launched. This gives people the right to request a usable, affordable broadband connection from BT. This service is defined in UK law as one with a download speed of at least 10Mbps, an upload speed of at least 1Mbps and costing £46.10 or less per month.

We have been informed that BT will be writing to all those premises who OFCOM’s preliminary analysis has shown may be eligible.  Alternatively, as of the 20th March, you can call them directly on 0800 783 0223 and speak to a dedicated team specifically trained to deliver the USO. BT will carry out some checks to confirm Ofcom’s analysis is correct, and that you are eligible. There is also a new website available: www.bt.com/uso

COVID-19 Info

Whilst measures to contain COVID-19 continue to evolve, CDS will attempt to maintain a Business As Usual approach, though there may be some unavoidable impact on our ability to respond to queries.