CDS Broadband Voucher Scheme – Terms and Conditions

Eligibility Small Print

To be eligible for a voucher, you must be a resident or business within Connecting Devon and Somerset’s intervention area. Specifically the county council areas of Devon and Somerset, together with the unitary authority areas of BANES; North Somerset; Plymouth and Torbay. The premises must be a single fixed dwelling or business in this location area, and Connecting Devon and Somerset reserves the right to request a copy of council tax for verification.

The premises must not be able to receive a speed in excess of 2Mbps, and if speeds are revealed to be above the stated threshold, CDS reserves the right to refuse the issue of a voucher. If applicants dispute the results of CDS’ speed findings, they should get in touch via email at broadbandvoucher-mailbox@devon.gov.uk. CDS will consider each dispute but still reserves the right to reject.

Applicants should not have previously received any public funding for a broadband connection at the designated installation address. This would include any public funding from any body such as a Local Authority or Central Government.

Applicants may choose a Registered Prospective Internet Service Provider (ISP) from the available provider list.

Applicants must also ascertain a binding assurance from the ISP that they can deliver the uplift in service to the premises. CDS will not provide funding for a service that delivers a slower broadband speed than you currently can receive.

The award of support for an eligible broadband service is restricted to one voucher per premises. The maximum level of support for each application will be the maximum value of the voucher.

If an applicant wishes to purchase a solution in excess of the £500 value of the voucher, they may do so at their own risk. CDS will not make any contribution over and above the maximum level.

Eligible costs are defined as any reasonable capital costs for the initial installation and set-up costs. This will include, but is not limited to, the following components:

i. Installation fees.

ii. External customer equipment such as wireless antennae or satellite receiver.

iii. External shared infrastructure equipment such as civil engineering work, wireless/mobile/satellite masts, installation of wireless/mobile/satellite equipment on existing structures, provision of power supplies, fibre and copper cables, other shared infrastructure for any technology type.

iv. Set-up & survey costs.

v. Customer premises equipment costs, such as a router, network termination point, or other similar equipment.

vi. Eligible costs will not include PCs, servers, other associated IT equipment, VOIP telephones and TV modules.

vii. For the avoidance of doubt, the scheme does not include financial support for monthly subscription costs.

The internet equipment installed through the voucher scheme must remain at the premises and is not transferable.

Applicants will be required to provide the information as reasonably requested by CDS and its partners.

Only when you have received a voucher code from CDS should you contact an Internet Service Provider to arrange installation of your service.

You should NOT enter into any contract with an Internet Service Provider until you have received the voucher code and had it verified by the provider. Any part of an installation carried out prior to this will be deemed a retrospective application which CDS is unable to support.

CDS reserves the right to cease or otherwise vary the terms of the scheme in any way, without further notice. This includes rescinding individual vouchers, or changing their status.

Should your application be successful, any payments made by CDS to the Internet Service Provider will be made on your behalf as the end user of the service. The payment will not constitute State Aid to the Internet Service Provider and this payment will not create a contract between CDS and the Internet Service Provider.

In order for the provider/supplier to receive payment for the installation, they must submit an invoice, approved by the resident or business owner, clearly detailing costs of installation and service package agreement.

Community Schemes

Communities are defined as any cluster of premises comprising of more than one premises, with any combination of individuals, enterprises or third sector organisations who combine their funding allowance to purchase a community broadband solution.

Each claimant within a community scheme is required to submit an individual application to CDS with verification of their individual speed. The total cost of the project shall then be shared equally between all voucher codes, up to the maximum level of funding. If you are considering a community scheme please approach the suppliers on our list to see what they can offer in terms of a group solution.

Each voucher recipient is free to choose whether they contribute their voucher to a group scheme or whether they utilise it for their own technology solution for their premise. Selection of supplier resides with the individual voucher holder alone and no other may be involved in this selection on behalf of individual voucher recipient.

The jointly chosen ISP must provide the community with a proposal which should include as a minimum:

i. Full details of the geographic area to be covered, including site surveys.

ii. Full details of the number of premises to be addressed by the proposal, and confirmation that none of the premises have benefited from publicly funded broadband infrastructure.

iii. A detailed technical specification of the solution to be offered to the community.

iv. A full breakdown of all of the costs associated with providing the broadband solution to the community.

v. If the total cost is more than the potential funding, an explanation of how the shortfall will be funded is required.

vi. Details of the service the community will receive including services, monthly subscription costs, service levels, customer support arrangements and technical, operation and maintenance arrangements.

vii. Full details of the commercial sustainability for the community solution, including network capacity for future subscriptions.

viii. Details of the benefits the solution will bring to the community.

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