Broadband User Survey

Please scroll down to fill in our survey.

The survey is open for 6 weeks and will close on Sunday 9th December.

Note, in order to view this survey you will need to be using at least Internet Explorer 11 or an alternative web browser. If you are still using the Windows XP operating system, this will require you to install an alternative browser such as Google Chrome or Mozilla Firefox.

Connecting Devon and Somerset (CDS) is committed to improving broadband infrastructure across our two counties, and in particular the rural areas, to enable more people to access the benefits of digital technology.  The survey takes around 5 minutes to complete and looks at your current broadband service, what works and what improvements maybe made.

In the survey you will be asked your current download and upload speeds. If you are unsure what speeds you currently get you can check this using the following online speed checker tool.

Your feedback, be you a resident, a business or both, is really important to us. It will help us to understand how well we and our contractors have been doing, and what impact the programme is having. It will also contribute to our future plans and emerging Digital Strategy. This will include the use of internet for health care services.

Your information will be treated in strictest confidence and stored, shared and processed in accordance with our data protection and privacy notice found here.

Start the Survey here

Postcode Entry


Address Selection


IF ADDRESS NOT LISTED START / Please select your address

Address Details

IF ADDRESS NOT LISTED END / Please select your address


Current Broadband Questions

Please visit this page for guidance.

IF OTHER START / What type of broadband do you have at this address?

IF OTHER END / What type of broadband do you have at this address?

IF OTHER START / Which Internet Service Provider (ISP) serves this address?

IF OTHER END / Which Internet Service Provider (ISP) serves this address?

Tick as many as apply

Business Options:

IF BUSINESS START

IF BUSINESS END

Resident Options:

IF RESIDENT START

IF RESIDENT END

IF OTHER START / What are the main uses for broadband at this address?

IF OTHER END / What are the main uses for broadband at this address?

Tick as many as apply

IF OTHER START / Does this include any of the following services?

IF OTHER END / Does this include any of the following services?

1 being not very satisfied and 5 being very satisfied

Tick as many as apply

Business Options:

IF BUSINESS START

IF BUSINESS END

Resident Options:

IF RESIDENT START

IF RESIDENT END

IF OTHER START / What could work better?

IF OTHER END / What could work better?

IF YES START / Would you be willing to pay more for a better/faster service?

IF YES END / Would you be willing to pay more for a better/faster service?

You can check your download speed using this speed checker.

You can check your upload speed using this speed checker.


Broadband Upgrade Questions

IF NO START / Have you upgraded to a faster broadband service at this address over the last five years?

IF YES START / Are you aware that in many cases you have to enquire with your provider/other providers to gain access to faster speeds?

Tick all that apply or select none if not applicable

IF OTHER START / Which Internet Service Providers (ISPs) have you enquired with?

IF OTHER END / Which Internet Service Providers (ISPs) have you enquired with?

IF CHECKED START / NOT None

IF YES START / Did at least one of these providers offer an upgrade to a faster service at this address?

Tick as many as apply

IF OTHER START / What were your reasons for not taking up this offer?

IF OTHER END / What were your reasons for not taking up this offer?

IF CHECKED START / Your current broadband contract hadn't expired

IF CHECKED END / Your current broadband contract hadn't expired

IF YES END / Did at least one of these providers offer an upgrade to a faster service at this address?

IF CHECKED END / NOT None

IF YES END / Are you aware that in many cases you have to enquire with your provider/other providers to gain access to faster speeds?

IF NO END / Have you upgraded to a faster broadband service at this address over the last five years?


General Questions

IF BUSINESS START / Are you a business or resident?

IF YES START / Has your number of employees changed as a result of faster broadband?

IF YES END / Has your number of employees changed as a result of faster broadband?

IF YES START / Has your turnover increased after upgrading to faster broadband?

IF YES END / Has your turnover increased after upgrading to faster broadband?

IF BUSINESS END / Are you a business or resident?

IF RESIDENT START / Are you a business or resident?

We are seeking to understand how many people with a long-term illness still have poor digital connectivity which could hinder health services and increase isolation in future.

IF RESIDENT END / Are you a business or resident?

IF YES START / Would you benefit from training/demonstrations/case studies of how faster broadband could benefit you and/or your business?

If you consent we will store, share and process your personal details in accordance with our data protection and privacy notice outlined here.

IF YES START / Would you be happy for us to contact you to inform you of sessions we might be running in your area in the future?

IF YES End / Would you be happy for us to contact you to inform you of sessions we might be running in your area in the future?

IF YES END / Would you benefit from training/demonstrations/case studies of how faster broadband could benefit you and/or your business?

If you consent we will store, share and process your personal details in accordance with our data protection and privacy notice outlined here.


Data Protection and Privacy Notice

Devon County Council seeks to hold, share and process your personal details in accordance with our data protection and privacy notice outlined here.

As explained within our Data Protection and Privacy Notice. We require your consent to this notice in order to process your survey submission.