Broadband User Survey – Data Protection and Privacy Notice

Who is collecting and using your personal data?

Devon County Council will act as a ‘Joint data controller’ for any personal data that you provide to us. As such, we will ensure that the data you give us is processed in line with our organisation’s data protection policies and in line with your rights under the EU General Data Protection Regulations and associated data protection laws currently applicable in the UK.

Should you wish to find out more about Devon County Council’s data protection policies please contact our Data Protection Officer.

Why are we collecting this data?

Your feedback will help us to understand how well we and our contractors have been doing, and what impact the programme is having. It will also contribute to our future plans and emerging Digital Strategy. This will include the use of internet for health care services.

Provided you have given your consent within the form, we will also:

  • Add you to our newsletter
  • Inform you of training sessions we might be running in your area in the future and relevant demonstrations and case studies.
  • Provide you with updates on broadband infrastructure rollout in your area

Who will we share your personal data with?

We require the ability to share your data with Somerset County Council (the accountable body for the Connecting Devon and Somerset Programme) who are helping us process and analyse the results of the survey. Unfortunately, this is essential to us being able to process the results of the survey, so we will be unable to collect and process your submission if you opt out of this.

In addition, we may share aggregated and anonymised survey results with other Authorities within our programme footprint and other contracted delivery partners (as listed below):

  • Airband Community Internet Ltd
  • Bath and North East Somerset Council
  • BT Openreach
  • East Devon District Council
  • Exeter City Council
  • Gigaclear
  • Mendip District Council
  • Mid Devon District Council
  • North Devon District Council
  • North Somerset Council
  • Plymouth City Council
  • Sedgemoor District Council
  • South Hams District Council
  • South Somerset District Council
  • Taunton Dean Borough Council
  • Teignbridge District Council
  • Torbay Council
  • Torridge District Council
  • West Devon District Council
  • West Somerset District Council

How long will we hold your personal data?

Devon County Council will retain your personal data for 7 years to remain aligned with our partners funding obligations, and in line with our organisation’s record retention schedules.

Exercising your rights

Under the Data Protection Act 2017 and the EU General Data Protection Regulations you have the following rights:

  • The right of access to your own personal data.
  • The right to request rectification or deletion of your personal data.
  • The right to object to the processing of your personal data.
  • The right to request a copy of the information you provide us in machine readable format.
  • The right to withdraw your consent to any processing that is solely reliant upon your consent.

Should you wish to exercise any of your rights, you should contact the Data Protection Officer.

Your right to complain

In the event that you wish to complain about the way that your personal data has been handled by Devon County Council, you should write to the Data Protection Officer and clearly outline your case.  Your complaint will then be investigated in accordance with the Council’s customer feedback procedure.  If you remain dissatisfied with the way your personal data has been handled, you may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: casework@ico.org.uk